We want you to enroll with confidence. This policy explains exactly when a refund is available and how to request one.
If you request a refund before your cohort's start date, you're entitled to a full refund of your payment. To request one, contact us at [email protected] or via WhatsApp at +234 806 456 5862, with your full name and enrollment details.
Once your cohort has officially begun, all payments become non-refundable. This applies whether you've attended one session or none, missed sessions, or decide the program isn't the right fit partway through. This policy exists because your seat holds a spot in a small, live cohort that other students could otherwise have taken.
For One-on-One Training, since schedules are built individually around each student, the same rule applies: a full refund is available before your first scheduled session with your instructor, and payments become non-refundable once training has begun.
If you're on a two-installment payment plan, the refund eligibility above applies to whatever you've paid at the time of your request. Once your cohort starts, no further refunds apply to any amount paid, and any outstanding installment remains due as agreed at enrollment.
If Okigbo Digital Academy cancels or indefinitely postpones a cohort before it starts, you'll receive a full refund, or the option to transfer your enrollment to the next available cohort, whichever you prefer.
Approved refunds are processed within 3 business days, back to your original payment method where possible.
If anything here is unclear, or your situation isn't covered above, reach out to us before enrolling or before your cohort starts, whichever applies. We're happy to clarify anything in advance.
Reach out with your full name and enrollment details, and we'll take it from there.
Check pricing and reserve your spot in the next cohort.